Return Policy

At Leather Outfit UK, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may return most items within 30 days of delivery for a refund or exchange, provided that:

The item is unworn, unused, and in its original condition.
All original tags, labels, and packaging are intact.
The item is free from stains, odors, perfume, smoke, pet hair, or any signs of wear.
You provide your order number or proof of purchase.

Items returned that do not meet these conditions may be refused or subject to a partial refund where permitted by law.

2. Your UK Consumer Rights

If you purchased online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. After notifying us of your decision to cancel, you have a further 14 days to return the item.

This does not affect your statutory rights regarding faulty, damaged, or incorrectly supplied products.

3. Non-Returnable Items

The following items cannot be returned unless they are faulty:

Custom-made or personalized products
Altered or tailored items
Gift cards
Clearance or final sale items (where clearly stated)
Items returned in a worn, damaged, or unsellable condition

4. Faulty, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
A description of the issue
Clear photographs showing the problem

Once verified, we will arrange a replacement, repair, or full refund in accordance with UK consumer law.

5. Exchanges

Need a different size or colour?

We're happy to exchange eligible items, subject to stock availability.

If your requested item is unavailable, we'll issue a refund instead.

6. How to Start a Return

To request a return:

Email: leatheroutfituk@gmail.com

Please include:

Order number
Full name
Reason for return
Photos (if applicable)

Our customer support team will provide return instructions and the return address.

7. Return Shipping

Unless the item is faulty, damaged, or supplied incorrectly:

Customers are responsible for return shipping costs.
We recommend using a tracked and insured shipping service.
Leather Outfit UK is not responsible for returned parcels lost in transit.

8. Refund Processing

After we receive and inspect your returned item:

Approved refunds are processed within 5–10 business days.
Refunds are issued to the original payment method.
Depending on your bank or card provider, it may take additional time for the funds to appear in your account.

Shipping charges are non-refundable unless the return is due to our error or the product is faulty.