FAQ'S
PRODUCTS & QUALITY
Q: Is the leather genuine or faux? A: Every product at Leather Outfit is made from 100% genuine leather. We never use faux or synthetic leather in our collections.
Q: What types of leather do you use? A: We use a variety of premium hides including cowhide, lambskin, sheepskin, and suede — each selected for its quality, durability, and finish.
Q: Will my leather jacket last a long time? A: Absolutely. Genuine leather is one of the most durable materials in fashion. With proper care, your leather jacket will last for many years and actually improve in character with age.
Q: Do your jackets come with a lining? A: Yes, all our jackets feature a full interior lining for comfort and a clean finish inside.
SIZING & FIT
Q: How do I find my correct size? A: Each product page includes a detailed size guide with chest, waist, and sleeve measurements. We recommend measuring yourself before ordering and comparing to our size chart.
Q: Do your jackets run true to size? A: Most of our jackets run true to size. However, if you prefer a relaxed fit or plan to layer underneath, we recommend sizing up by one.
Q: Can I get a custom size? A: Yes, we offer custom sizing on selected styles. Please contact our support team via live chat or email with your measurements and we'll be happy to assist.
Q: What if the jacket doesn't fit when it arrives? A: No problem. We offer hassle-free returns and exchanges. Simply contact our team within 30 days of receiving your order.
ORDERS & PAYMENT
Q: What payment methods do you accept? A: We accept all major credit and debit cards, PayPal, and other secure payment methods at checkout. All transactions are fully encrypted and protected.
Q: Is it safe to order online from Leather Outfit? A: Absolutely. Our checkout is fully secured with SSL encryption. Your personal and payment information is always 100% protected.
Q: Can I modify or cancel my order after placing it? A: Orders can be modified or cancelled within 24 hours of placement. Please contact our support team immediately via live chat if you need to make any changes.
Q: Will I receive an order confirmation? A: Yes, a confirmation email will be sent to you immediately after your order is placed with your order details and tracking information once dispatched.
SHIPPING & DELIVERY
Q: Do you ship worldwide? A: Yes, we ship to customers across the globe. No matter where you are, we deliver genuine leather straight to your doorstep.
Q: How long does delivery take? A: Delivery times vary by location. Typically, orders are delivered within 5–7 business days internationally. Expedited shipping options are also available at checkout.
Q: How can I track my order? A: Once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery in real time.
Q: Is shipping free? A: We offer free shipping on orders over a certain amount. Please check our current shipping policy at checkout for the latest details.
RETURNS & EXCHANGES
Q: What is your return policy? A: We offer a 30-day return policy on all orders. Items must be unused, in their original condition, and with all tags attached.
Q: How do I initiate a return or exchange? A: Simply contact our support team via live chat or email within 30 days of receiving your order. We'll guide you through the process step by step.
Q: How long does a refund take? A: Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
Q: Can I exchange for a different size or color? A: Yes, exchanges are available for different sizes or colors subject to stock availability. Contact our team and we'll sort it out for you.
LEATHER CARE
Q: How do I care for my leather jacket? A: Wipe clean with a soft damp cloth. Avoid prolonged exposure to rain or direct sunlight. Apply a leather conditioner every 3–6 months to keep it soft and supple.
Q: Can I wash my leather jacket in a washing machine? A: No. Never machine wash genuine leather. Always spot clean and use products specifically designed for leather care.
Q: How do I store my leather jacket? A: Store your jacket on a wide hanger in a cool, dry place away from direct sunlight. Avoid folding or compressing for long periods to prevent creasing.
Q: What do I do if my jacket gets wet? A: Pat dry gently with a soft cloth and allow to air dry naturally at room temperature. Never use a hairdryer or place near a direct heat source.